GAN Offerings Library
The nuts and bolts.
Customer Services
GAN's Customer Service team provides a world-class turnkey solution to you and your customers. GAN has all the tools and expertise in all gaming operations to support your customer's needs. GAN Customer Service is committed to delivering an excellent customer experience, focusing on increasing end-customer satisfaction and retention. Our commitment in every market we support is to maintain reputational excellence as a partner who is ready, willing, and able to deliver for our operator partners.
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Global Customer Service Members
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Patrons Serviced in the Last 12 Months
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One-Contact Resolution Rate
Why Use GAN Customer Services?
- GAN Customer Services provides a seamless out of the box experience for its clients
- Provides a best-in-class level of service to its customers and partners (B2C & B2B)
- Product knowledge experts - casino & sports
- Compliant - licensing and player information security
- Knowledge on platform services and procedures for resolution of incidents
- Directly backed by a 24/7 support analyst team to assist on more complex patrons' inquiries of platform incidents
- Experience dealing with multiple states/regulations, as well as, third-party services (payments, game providers)